Terms and Conditions

Sales Package Rules:

  1. Packages must be prepaid in one payment
  2. All sessions in a package must be scheduled before the booking deadline
  3. If you cancel a session for any reason, a make up session must be scheduled before the booking deadline or:
    1. you will lose that session
    2. additional fees will apply (See terms below for more details)
  4. 24hrs notice is required to cancel or reschedule a private one-on-one session. (See terms below for more details)
  5. Less than 24hrs notice, and you WILL lose that private one-on-one session (See terms below for more details)
  6. To cancel or reschedule a session, go to your emailed booking confirmation!
  7. Yes you can book double sessions (90min) by booking two sessions back to back.
  8. Yes you can book 2 or 3 (45 min) sessions per week!
  9. Be sure to leave at least one day between bookings to do homework and give your voice a chance to rest.

General Rules and Etiquette

Please be courteous to the student booked before (or after) you and check/know/ask/print the directions ahead of time - this helps minimize phone interruptions. I might be with a student (in person or webcam session) or on my way back from an appointment and therefore unable to answer the phone prior to your session time. Please call if you are more than 10 min late. No txts please! (Emails only)

IN-PERSON RULES:

  • If you arrive early, please help minimize interruptions. WAIT QUIETLY and patiently (Like a Ninja!) in the waiting area (2nd Floor) until your designated appointment time ...then knock.
  • Students who are parents, to minimize distractions, please do not bring your child/children/toddler(s) into our session. If you cannot find a babysitter, please reschedule!
  • Kindly ask friends or family to wait quietly in the waiting area.
  • ABSOLUTELY NO SPECTATORS!
  • Upon the first visit students who are children, 17 and under, must be accompanied by a legal guardian.
    • We can all sit down and chat for a few minutes and once your child is comfortable to proceed with the lesson you may wait In the waiting area. If you leave the building please return on time.
    • If your child is not comfortable then you may stay but please keep in mind that one-on-one lessons with children are significantly more effective without distractions.

WEBCAM RULES:

  • Find a private, quiet, secluded space with good lighting where you can sit as well as stand
  • Keep webcam in one place, do not hold laptop, iPad etc in your hands
  • Test your webcam, sound and mic prior to session
  • Students who are parents please, do not bring your child/children/toddler(s)
  • Upon the first visit, students who are children 17 and under must be accompanied by a legal guardian
  • Ask other people in your household not to disturb you, in order to avoid interruptions and distractions
  • NO SPECTATORS on or off camera or the session is over and you will lose session

Cancellation Policy for Private Sessions:

24hrs notice is required to cancel or reschedule a session. Less than 24hrs notice, you WILL lose that session. All fees are non-negotiable, non-refundable and non-transferable.

  • Pricing in effect as of January 1, 2018.
  • All fees are non-negotiable, non-refundable and non-transferable.
  • All pricing subject to change without notice.

Essentials

  • You have 4 weeks to complete 3x 45 min sessions.
  • If, for any reason, you cancel and do not reschedule within 28 days of booking, you will lose all remaining package sessions.
  • The Essentials package is restricted to a 4 week/28 day booking deadline.
  • After the deadline, the lessons will revert to pay-as-you-go and an additional $45 fee will apply.

Enlighten

  • You have 6 weeks to complete 5x 45 min sessions.
  • If, for any reason, you cancel and do not reschedule within 42 days of booking, you will lose all remaining package sessions.
  • The Enlighten package is restricted to a 6 week/42 day booking deadline.
  • After the deadline, the lessons will revert to pay-as-you-go and an additional $100 fee will apply.

Elation

  • You have 8 weeks to complete 7x 45 min sessions.
  • If, for any reason, you cancel and do not reschedule within 56 days of booking, you will lose all remaining package sessions.
  • The Elation package is restricted to an 8 week/56 day booking deadline.
  • After the deadline, the lessons will revert to pay-as-you-go and an additional $175 fee will apply.

Euphoria

  • You have 12 weeks to complete 10x 45 min sessions.
  • If, for any reason, you cancel and do not reschedule within 84 days of booking, you will lose all remaining package sessions.
  • The Euphoria package is restricted to a 12 week/84 day booking deadline.
  • After the deadline, the lessons will revert to pay-as-you-go and an additional $300 fee will apply.

Educate

  • You have 17 weeks to complete 15x 45 min sessions.
  • If, for any reason, you cancel and do not reschedule within 119 days of booking, you will lose all remaining package sessions.
  • The Educate package is restricted to a 17 week/119 day booking deadline.
  • After the deadline, the lessons will revert to pay-as-you-go and an additional $465 fee will apply.

The “Educate” package is recommended for kids 6 to 17 y/o at the start of school semester/term in January and/or September.

 Silver Mill WORKSHOP RULES:
  • Please be courteous and avoid calling, emailing or pming me at the last min (24hrs). It takes alot of work and logistics to organize classes and workshops, so if you waited till the last min to get organized then I'm sorry but I can't help you. Be sure to read the emailed Vocal Euphoria Appointment confirmation and reminders for further instructions.
  • Arrive 15 min prior to workshop. We will start on time.
  • Parents, guardian, family or friends accompanying students/children will be asked to wait outside to minimize distractions. Unless the event is public ie. Master Class is $10 for guests
  • If you are running late, no need to blow up my phone. Just show up!

FYI

  • At group workshops there will likely be someone shooting photos or video to be added to the website and social media. Students are encouraged to take photos and videos during the class as a learning tool. If you do not want to be in a photo or video please do not register OR come at your own risk.
  • You will automatically be added to the mailing list to be alerted of updates, schedule changes, workshops, master classes, pricing specials, and events. You can unsubscribe at any time but keep in mind you might miss out on important information.

Thank you for your respect and understanding.

Terms